Returns & Refunds

Returns & Refund Policy

Please check your order upon checkout as all goods sold are non-returnable, non-refundable and non-exchangeable.

If your parcel or products are received damaged in any way, please notify us immediately so that we can solve this for you!

Should you require assistance at any time please do not hesitate to contact us via email or phone +6010 243 5381 prior to finalising your purchase.

Refund Processing

We will refund any fees paid to us as a result of amending your purchase and/or associated requirements, after taking into consideration the relevant cancellation policy, within 7 business days of receiving a refund request.

Credit card surcharges are non-refundable.

Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received. Should payment have been via cheque you will be contacted to confirm your current mailing address, and a cheque will be mailed to you.